Warranty Policy

At Tech-Junkie, we want your new tech to perform exactly as promised. Whether you're deep in a gaming marathon or working on your next big project, your gear should just work. That's where product warranties come in.

We’ve outlined below what’s covered, how to claim a warranty, and what to expect along the way.

1. The Basics: Who Provides the Warranty?

All warranties for products sold on our site — including laptops, gaming monitors, and accessories — are provided directly by the original manufacturer.

That means:

  • The warranty terms are set by the brand (e.g., ASUS, Acer, Lenovo, Dell)

  • Repairs, replacements, and service requests are handled by the brand’s support teams

  • We’re here to help guide you, but we do not perform in-house warranty repairs or replacements

2. What’s Typically Covered

Most manufacturer warranties cover:

  • Factory or hardware defects

  • Failures not caused by you (or the delivery company)

  • Display or internal malfunctions during normal use

  • Power-related issues under regular operating conditions

If the product fails within the warranty period under normal use, the manufacturer may repair or replace it at no cost to you.

3. What’s Not Covered

While it depends on the brand, warranties usually don’t cover:

  • Physical damage (drops, cracks, spills, or screen burn-in)

  • Cosmetic wear and tear (scratches, dents, faded keys)

  • Software issues not related to the hardware

  • Damage caused by misuse, overclocking, improper voltage, or third-party repairs

  • Accessories, freebies, or bundled items (unless stated)

Always review the specific brand's coverage details — some brands are more generous than others.

4. Warranty Periods by Product Type

Each manufacturer sets its own warranty length. Here’s a general guide:

Product Typical Warranty Period
Gaming Monitors 1 to 3 years (limited warranty)
Laptops & Notebooks 1 year standard, some offer 2–3 years
Accessories & Peripherals 90 days to 1 year

You can find the warranty length on the product page, the user manual, or directly on the manufacturer’s website.

5. Filing a Warranty Claim: Step-by-Step

Here’s how to get started if your product isn’t working as it should:

Step 1 – Gather Details

Before reaching out to the manufacturer, have the following ready:

  • Your original order confirmation or receipt

  • Product serial number (usually found on the item or box)

  • A description of the issue

  • Photos or video proof (if applicable)

Step 2 – Visit the Manufacturer's Warranty Page

Most brands have online warranty portals:

Step 3 – File Your Claim

Complete their form or contact their support line. They’ll let you know next steps:

  • Whether it qualifies under warranty

  • Whether you’ll need to send it in

  • Whether they’ll repair, replace, or refund

6. Can We Help? Absolutely.

We don’t process warranties ourselves, but we can help you:

  • Figure out which brand to contact

  • Find your serial number or receipt

  • Navigate the claim process if you're stuck

Email us at support@tech-junkie.store with your order number and a quick note about the problem. We’ll point you in the right direction.

7. What Happens Next?

Once the brand receives your claim, they’ll determine:

  • If your issue is covered

  • Whether they’ll repair it, send you a replacement, or offer a refund

  • How long the process will take

Some manufacturers even offer advanced exchange (they send the replacement before you return the defective one). Others may require that you ship the item in first.

Tip: Keep your original box if you can — some brands require original packaging for return shipping.

8. Optional Protection Plans

From time to time, we may offer third-party extended protection plans (e.g., via Allstate or Extend). If you purchased one:

  • Refer to your email or product card for how to file a claim

  • These often cover accidental damage that manufacturers do not

  • Coverage kicks in once the manufacturer warranty expires (unless it’s bundled early)

9. Warranties on Refurbished or Open Box Items

If we list any certified refurbished or open box items:

  • Warranty terms will be clearly noted on the product page

  • These may come with a shorter limited warranty (e.g. 90 days)

Always read the listing to know what kind of protection you’re getting.

10. Our Legal Limits

Tech-Junkie is not responsible for:

  • Delays in manufacturer response times

  • Loss of data or software during warranty repairs

  • Shipping costs unless otherwise stated

  • Denied claims by manufacturers (we don’t control their decisions)

That said, we will do our best to advocate for you if something doesn’t feel right.