Return Policy

Welcome to Tech-Junkie. We take pride in the quality of our products and the satisfaction of our customers. This Return Policy outlines the terms under which you can return or exchange items purchased from our website, tech-junkie.store.

By purchasing from us, you agree to the terms set forth in this policy.

1. Overview

We want you to love your new gear. If you're not completely satisfied with your purchase, we offer returns or exchanges under specific conditions outlined below.

Returns are accepted for eligible items within 30 calendar days of delivery. To qualify for a return, the product must meet the criteria listed in Section 2.

2. Return Eligibility Criteria

To be eligible for a return, your item must:

  • Be in new, unused condition
  • Include all original packaging, accessories, manuals, and cables
  • Be free from physical damage, cosmetic wear, or alterations
  • Have a valid proof of purchase (order confirmation email or receipt)

Products that do not qualify for returns include:

  • Items returned after 30 days
  • Open-box or clearance items marked “Final Sale”
  • Digital goods, software downloads, or warranties
  • Items with visible signs of use, tampering, or misuse
  • Damaged items due to improper installation or electrical faults

If your product is defective or damaged upon delivery, see Section 4 below.

3. How to Initiate a Return

We’ve made returns simple and transparent. Just follow these steps:j

Step 1: Contact Us

Send an email to support@tech-junkie.store with the following:

  • Your order number
  • The item(s) you'd like to return
  • The reason for return (optional but helpful)

Step 2: Wait for Authorization

You’ll receive a Return Authorization Number (RAN) and detailed return instructions within 1–2 business days. Returns without a valid RAN will not be accepted.

Step 3: Pack and Ship

  • Package the item securely in its original packaging
  • Include a copy of your invoice or confirmation email
  • Clearly write the RAN on the outside of the box
  • Ship the item to the return address provided in your instructions

You are responsible for the cost of return shipping unless the item arrived damaged or you received the wrong product.

4. Damaged, Defective, or Incorrect Items

If your item arrives:

  • Damaged in transit
  • Defective out of the box
  • Different from what you ordered

Please notify us within 5 business days of delivery.

Include clear photos of:

  • The outer box (if damaged)
  • The defective or incorrect item
  • The product serial number

We'll issue a full refund, replacement, or exchange at no cost to you. If we require the item to be returned, we’ll provide a prepaid return label.

We may also work with the manufacturer on warranty replacement if applicable.

5. Exchanges

Want to swap your item for something else?

We allow one-time exchanges on eligible products within 30 days. To request an exchange:

  • Follow the same steps outlined in Section 3
  • Let us know which product you'd like instead

You may need to pay the difference if the new item is more expensive, or receive a refund if it's less. Exchanges are subject to product availability.

6. Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed back to your original method of payment within 5–7 business days.

Refund Details:

  • Refunds can only go back to the original payment method
  • We do not refund shipping costs (unless due to error or defect)
  • If paid via PayPal or credit card, refunds may appear after your bank’s standard processing time
  • If paid with a gift card or store credit, your refund will be reissued as store credit

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check your bank account or credit card statement again
  2. Contact your payment provider
  3. Reach out to us at support@tech-junkie.store with your RAN and order number

We’ll do our best to assist promptly.

8. Warranty Claims

Many of our products include a manufacturer warranty, typically between 1 to 3 years. If your product develops an issue after our 30-day return window:

  • Refer to the manufacturer’s warranty terms
  • Contact the manufacturer directly for service or replacement
  • Or, contact us—we’ll guide you through the warranty process where possible

We’re happy to assist with documentation or point you in the right direction.

9. Restocking Fees

We charge no restocking fee for standard returns on qualifying products. However, the following exceptions apply:

 

  • 15% restocking fee on laptops returned opened but in unused condition
  • Up to 25% fee if the item is missing parts, packaging, or shows wear

If your return is rejected due to condition, we’ll ship the item back to you at your expense.

10. Non-Returnable Products

The following items are final sale and cannot be returned:

  • Software downloads and activation keys
  • Digital subscriptions or gift cards
  • Custom-built laptops or modified hardware
  • Items marked "Clearance", “Used”, or “Non-returnable”
  • Items returned after 30 days

Please check the product page for any mention of return restrictions.

11. Shipping Costs

Shipping charges paid at checkout are non-refundable unless:

 

  • The item was defective, damaged, or incorrect
  • A return is approved due to our error

In standard cases, customers are responsible for return shipping unless otherwise stated.

If you’re returning an item using your own carrier, we strongly recommend:

  • Using a trackable shipping service
  • Purchasing shipping insurance

We aren’t responsible for items lost or damaged in return transit.

12. International Returns (If Applicable)

If we ship internationally:

  • Customers are responsible for return shipping, duties, and taxes
  • Products must be declared properly to avoid customs delays
  • Returns must still meet our 30-day eligibility window

13. Fraud Protection

We reserve the right to deny returns or refunds in cases of:

  • Excessive return activity
  • Tampered serial numbers
  • Evidence of product misuse or fraud

All returns are logged and tracked for quality control and fraud prevention.

14. Questions or Concerns?

If you have questions about your return, contact our support team. We're here to help:

Store Owner: Diony Concepcion
Store Owner Email: dionyconcepcion7@gmail.com

Email: support@tech-junkie.store
 Phone: +1 (860) 926-7484
 Hours: Monday–Friday, 9 AM – 6 PM (EST)

We respond to most inquiries within 24–48 business hours.